Privacy Policy

1. Who we are

Next View Home Improvements LTD (Company No. 16616777) is the data controller responsible for any personal data you share with us. Our registered office is 159 Moseley Road, Bilston, Wolverhampton, WV14 6HY. You can contact us at nextviewhomeimprovements@gmail.com or 0800 193 0902.

2. What information we collect

When you enquire through our website, by phone or by email we may collect: your name, postal address, postcode, email address, phone number, the service you're enquiring about, and any details you provide about your property. If you place an order with us we'll also collect payment information and a record of the work carried out.

3. How we use your information

We use the information you provide to respond to your enquiry, arrange free surveys, prepare quotations, deliver and guarantee the work, comply with our legal obligations (including building regulations notification), and — only where you've opted in — to follow up with seasonal offers. We do not sell or share your data with third parties for marketing purposes.

4. Lawful basis

We process your personal data on the basis of: (a) your consent when you submit an enquiry form or opt in to communications, (b) the performance of a contract when you become a customer, and (c) our legitimate interests in running and improving our business.

5. Cookies and analytics

This website uses essential cookies to function correctly. We may also use analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymised information such as pages visited, time on site and approximate location. We embed a third-party Lead Connector chat widget which may set its own cookies — please see their respective privacy policies for details.

6. How long we keep your data

Enquiry records are kept for up to 24 months. Customer records (including invoices, certificates and guarantee documentation) are kept for the duration of your guarantee plus a further 6 years to comply with HMRC and consumer protection requirements.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the processing of your personal data, to withdraw consent at any time, and to object to direct marketing. To exercise any of these rights please contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss or destruction. Access to customer records is restricted to authorised staff only.

9. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the date at the top updated accordingly.

Next View Home Improvements LTD — Company No. 16616777 — Registered in England and Wales
159 Moseley Road, Bilston, Wolverhampton, WV14 6HY